NBX voice mail is an integrated voice mail system that requires minimal setup.

When you add new users to the system, the system creates their mailboxes. Users must record a name announcement, a personal greeting, and create a password before they can retrieve messages.

As the administrator, you can configure voice mail extensions, settings, passwords, configure phantom mailboxes, and off-site notification.

If a user forgets his or her password, the administrator can reset it to the user’s extension number.

Settings

To modify voice mail settings:

1 On the NBX NetSet – Main Menu window, click NBX Messaging. The NBX Messaging window displays the NBX Voice Mail tab

 NBX Voice Mail Tab

2 Make changes as necessary.

3 Click Apply.

A phantom mailbox is a phone number with no associated physical phone. You can dial directly into a phantom mailbox, send a message from within the voice mail system, and the Automated Attendant can route voice messages to the phantom mailbox.

For example, a sales person who travels frequently can use a phantom mailbox to receive messages, even though there is no phone associated with the mailbox extension.

Because a phantom mailbox is not associated with a physical device, the system cannot provide a visual indication of a new message. You should have someone periodically check phantom mailboxes for new messages, or you can use an e-mail client to retrieve the messages.

NBX Voice Mail uses an Internet Message Access Protocol (IMAP) server.

Users can access and manage their voice messages through an IMAP-compliant e-mail client. As the administrator, you may need to help users to configure e-mail clients.

Messages appear in a user’s in box as mail messages with .WAV file attachments. Double-clicking an attachment activates the computer’s media player and the voice message plays through the speakers or earphones. After you listen to a message, it loses its "new" status, but it remains on the server until you delete it, either through the e-mail client or by accessing voice mail using the telephone.

The computer you use to receive messages must support multimedia, that is, it must have a sound card and either speakers or headphones.

The NBX Voice Mail system includes an Automated Attendant to answer incoming calls when no one is available to take the call. The Automated Attendant includes a series of recorded messages describing actions that a caller can take to access particular services. You can customize the menu structure and record your own prompts and messages to fit the system to your business needs.

• 1 Name of the current menu

• 2 Name of the current Auto Attendant

• 3 Hierarchical level of the current menu (1 or 2)

• 4 Name of the prompt used by the current menu

• 5 Button to access the Prompt dialog box

• 6 Button to access the Time-Dependent Greeting dialog box

• 7 Down-arrow button to access the associated Submenu dialog    box