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NBX User Information
NBX User Information: NBX NetSet® Reports
Total Solutions
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©2002 Total Technologies, All Rights Reserved Some Stories Courtesy 3Com Corporation
Directory
The NBX system provides a directory listing of all the telephone extensions in the system. If a call is picked up by the Automated Attendant, the caller can search this same directory for the person by using the phone’s key pad to type the first letters of the person's last name. The Last Name parameter of each user profile forms the dial-by-name directory.
Device List
The NBX system provides a list of the devices and functions such as phones, line card ports, voice mail ports, Call Park extensions, and Groups that are currently being used.
Call Reporting
The NBX Call Processor captures information about all outgoing and incoming calls made through the system. To view this call information in detail, you must install Call Reports on a networked computer running Microsoft Windows 95, Windows 98, Windows 2000, or Windows NT 4.0. Then, you must download the call report information, which is referred to as call detail reports, from the system to a local hard drive.
After you install NBX Call Detail Reports, you can:
Retrieve calling data from the system.
Generate formatted reports.
Export reports in formats suitable for use with third-party reporting software, spreadsheets, databases, and word processing applications.
Export your call data in HTML format for publication on a web server.
Export reports to a disk file or directly to a Microsoft mail message or a Microsoft Exchange folder.
Call reports do not include information on the locked or unlocked status of telephones.
Call Detail Reporting Actual Screen