Total  Solutions

Service

Our  Primary Goal is to Provide You Fast Responsive Service.

To help us provide you this type of service, all records concerning your system; installation records, programming records, and all service calls performed are stored as a part of our computerized customer service data base and can be called up at a moments notice for our technician on site.

We offer support via telephone, remote system support, as well as on-site service. Technical Support is offered during normal business hours (8 AM- 5 PM Central Time). Emergency Service is offered 24 hours a day, 7 days a week for our customers. 

Service Response Times:

Routine service problems are handled within 24 hours of your call. These are maintenance problems that are not business threatening and not preventing incoming or outgoing calls to your business

Emergency Maintenance:

Emergency problems, in which your business is not functioning incoming or outgoing calls are blocked, or your main answering position is "down" are responded to within 2 Hours of your call and normally within 60 minutes! Also by utilizing Remote diagnostic and maintenance, many times a service call can be handled while you are still on the phone.

Our technical support department can be reached by telephone at (417) 879-2022 ; by fax at (417) 879-2060; or via e-mail at techsupport@gototal.com

TotalCare™ Protection Plans

Total Technologies offers many custom plans to protect your investment and your peace of mind. Click here to view these plans.