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NBX User Information

NBX User Information: NBX Software Overview

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Automated Attendant

The Automated Attendant is a full-featured call answering service that lets you set up automated call answering. You can configure multiple Automated Attendants, each with separate menu structures, to manage incoming calls.

Auto Discovery and Auto Relocation

The Call Processor and the NBX Telephones communicate with each other to streamline configuration. When you connect a new phone, the system discovers it and adds it to the configuration database. The Communication between devices means that if a phone user moves a phone to a new location, the phone retains its extension number and personal settings. You do not have to change phone addresses and data for them.

Integrated Voice Mail and Messaging Features

NBX Voice Messaging is a standard feature of the 3Com Networked Telephony Solution. Voice Messaging supports Off-Site Notification, which alerts you if you receive new voice messages when you are out ofthe office. Voice Messaging also includes an IMAP (Internet MessageAccess Protocol) mail server that allows you to retrieve voice mail messages through any IMAP-compatible e-mail client.

Standard Business Telephone Features

NBX systems support the standard features, such as call park, conference, speed dial, and paging, that you expect in a business telephone system.

Calling Line Identity Restriction (CLIR)

When an NBX telephone user makes a call on an ISDN channel, the receiving party can see the identity of the caller (normal ISDN behavior). Calling Line Identity Restriction (CLIR) prevents the receiving party from seeing your identity when you call (an NBX option).

Computer Telephony Integration (CTI) Connectivity

3Com Networked Telephony Solutions provide a software-based CTI solution through the Microsoft Telephony Applications Programming Interface (TAPI). Your phone and your computer connect to the same LAN so that you do not need any special hardware, such as proprietary cards, in your computer. The system works with TAPI 2.X-compliant CTI applications.

NBX Call Detail Reports

NBX Call Detail Reports is a Windows client program that is a standard feature of 3Com Networked Telephony Solutions. Call Detail Reports allows you to download calling data about inbound and outbound calls and present it in a report or export it to spreadsheets, word processors, or reporting programs.

NBX Resource Pack CD

3Com Networked Telephony Solutions include the NBX Resource Pack CD with the most recent system software for backup and upgrade purposes, optional Microsoft Windows software from 3Com and third-party vendors, and electronic versions of system documentation.

Support for Multiple Languages

The NBX system Help is in English, by default, but it can be configured for several other languages. In addition, the three telephone Quick Reference Cards, the NBX Telephone Guide, the User Help, and the voice prompts are available in multiple languages.

 

 

 

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